docusprint

Help & Support

Find quick answers, learn the basics, and contact us if you need a hand. This page works for everyone. If you’re signed in, we’ll prefill your info and route your request faster.

Getting Started FAQ Contact Support

Getting Started

  1. Prepare your template — use a Word .docx file with placeholders like {{name}}, {{amount}}, {{date}}.
  2. Prepare your spreadsheet — an Excel (.xlsx) or .csv file with a header row whose column names match your placeholders (e.g., name, amount, date). Up to 100 rows per file.
  3. Upload both on the Dashboard.
  4. Pick output (PDF or DOCX) and click Generate.
  5. Download results from Your Jobs when complete.

Tip: Start with a tiny spreadsheet (2–3 rows) to validate your template before running a large batch.

FAQ

What file types are supported?

Templates: .docx. Data: Excel (.xlsx) or .csv spreadsheets, up to 100 rows and 10 MB each. Output: PDF or DOCX.

How are credits consumed?

Each generated output typically consumes 1 credit per row. Larger outputs or premium features may vary based on your plan.

How long are my files stored?

Jobs and outputs are retained for a limited time for re-download. For sensitive data, download promptly and delete files when you no longer need them.

My job is stuck in processing

Small jobs usually finish within a few minutes. If it stays stuck, try smaller batches, validate your placeholders, or contact support below with your job ID.

Can I cancel or change my plan?

Yes. If you have a subscription, your Dashboard shows a Your subscription panel. Click Manage subscription to cancel, update your card or download invoices. Cancelling keeps your plan until the end of the period you’ve paid for. On Basic, you can upgrade to Pro anytime from the Pricing page and only pay the difference for the rest of that billing month.

Troubleshooting

Contact Support

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